Privacy policy and Legal Advice

Privacy Policy, Terms and Conditiosn and Legal Advice for PharmaLime.net

**Effective Date: 1st November, 2025**

PharmaLime.net ("we," "us," or "our") operates an online pharmacy platform accessible at www.pharmalime.net (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. By accessing or using the Site, you agree to the terms of this Privacy Policy.

Please note that we only sell over-the-counter (OTC) products and basic prescription medications. Prescription medications are dispensed only after you provide a valid medical prescription, which is reviewed and validated by our licensed physician. We do not dispense controlled substances or any medications requiring advanced prescriptions.

## 1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected through your use of the Site.

### Personal Information You Provide:
- **Account and Contact Information:** When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and billing information.
- **Health-Related Information:** For prescription orders, we require you to upload or provide a valid medical prescription. This may include details such as your doctor's name, prescription details, and limited health information necessary for validation. Our licensed physician reviews this information solely for the purpose of approving the order.
- **Payment Information:** We collect payment details (e.g., credit card number, expiration date) through secure third-party payment processors. We do not store your full payment information on our servers.
- **Other Communications:** Any information you provide in emails, chats, or forms, such as inquiries or feedback.

### Automatically Collected Information:
- **Device and Usage Data:** We collect information about your device, browser type, IP address, operating system, pages viewed, time spent on the Site, and referral sources.
- **Cookies and Tracking Technologies:** We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. See Section 5 for more details.

We do not store private information in physical files or unnecessary databases. All data is handled digitally and securely, with minimal retention periods as required by law.

## 2. How We Use Your Information

We use the information we collect for the following purposes:
- To process and fulfill your orders, including validating prescriptions with our physician of only unschedules meds, vitamins or maximum Schedule IV as international law dictates.
- To communicate with you about your account, orders, promotions, or updates.
- To improve our Site, services, and user experience through analytics.
- To comply with legal obligations, such as record-keeping for pharmaceutical regulations.
- To prevent fraud, enforce our terms, and protect the security of the Site.

We prioritize discretion and confidentiality, especially for health-related data. Your prescription information is used only for order validation and is not shared for marketing purposes.

## 3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- **Service Providers:** With trusted third parties who assist us in operating the Site, such as payment processors, shipping companies, or IT service providers. These parties are contractually obligated to protect your data and use it only for the services they provide.
- **Licensed Professionals:** Prescription details are shared with our licensed physician for validation purposes only.
- **Legal Requirements:** If required by law, subpoena, court order, or government request, or to protect our rights, safety, or property.
- **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We ensure that any shared information is handled with the utmost discretion and in compliance with applicable privacy laws.

## 4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. For example:
- Encryption of sensitive data in transit (e.g., via HTTPS).
- Access controls and regular security audits.
- Limited retention: We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law. Prescription records are retained for regulatory compliance but deleted thereafter.

Despite these measures, no system is completely secure. We cannot guarantee absolute security, and you use the Site at your own risk.

## 5. Cookies and Tracking Technologies

We comply with applicable cookie laws, including providing notice and obtaining consent where required (e.g., under EU ePrivacy Directive or similar regulations).

- **Essential Cookies:** Necessary for the Site's functionality, such as maintaining your session or shopping cart.
- **Analytics Cookies:** Help us understand how users interact with the Site (e.g., via Google Analytics).
- **Advertising Cookies:** May be used to deliver relevant ads on third-party sites.

You can manage cookies through your browser settings. Disabling cookies may limit Site functionality. For more details, see our Cookie Policy (linked on the Site).

## 6. Your Rights and Choices

Depending on your location, you may have rights under privacy laws such as GDPR (EU), CCPA (California), or similar:
- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Request data portability.

To exercise these rights, contact us at privacy@pharmalime.net. We will respond within the legally required timeframe.

You can also opt out of cookies or tracking as described above.

## 7. Children's Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

## 8. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries. We ensure appropriate safeguards for such transfers, such as standard contractual clauses.

## 9. Disclaimer of Liability

We operate the Site in full compliance with all applicable laws and regulations governing online pharmacies, including those related to prescription validation and data protection. However, we make no representations or warranties about the Site's availability, accuracy, or fitness for a particular purpose.

We are not responsible for any misuse of the Site by users, including but not limited to improper submission of prescriptions, reliance on information provided, or any consequences arising from product use. You assume all risks associated with using the Site and our services.

In no event shall we be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site, even if advised of the possibility of such damages. Our liability is limited to the maximum extent permitted by law.

## 10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing information.

## 11. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the revised Policy.

## Contact Us

If you have questions about this Privacy Policy, contact us at:
- Email: marcopharmalime@proton.me

This Policy is governed by the laws of Kenya, without regard to conflict of laws principles.